{"id":2162,"date":"2026-05-10T10:43:08","date_gmt":"2026-05-10T10:43:08","guid":{"rendered":"https:\/\/atigma.com\/?page_id=2162"},"modified":"2026-06-24T08:07:45","modified_gmt":"2026-06-24T08:07:45","slug":"refund-cancellation-policy","status":"publish","type":"page","link":"https:\/\/atigma.com\/?page_id=2162","title":{"rendered":"Refund &#038; Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2162\" class=\"elementor elementor-2162\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33c9d01 e-flex e-con-boxed e-con e-parent\" data-id=\"33c9d01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27ce90c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"27ce90c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2e47af elementor-widget elementor-widget-heading\" data-id=\"c2e47af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27815cf elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"27815cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4eaff8b e-flex e-con-boxed e-con e-parent\" data-id=\"4eaff8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-73933c1 e-con-full e-flex e-con e-child\" data-id=\"73933c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4efb455 e-con-full e-flex e-con e-child\" data-id=\"4efb455\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ef57b2 elementor-widget elementor-widget-text-editor\" data-id=\"8ef57b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 16px; font-style: normal; font-weight: bold;\">&nbsp;<\/span><strong>Refund<\/strong> <span style=\"font-weight: bold;\">&amp; Cancellation Policy<\/span><\/p>\n<p style=\"font-size: 16px; font-style: normal; font-weight: 400;\">At Atigma, our garments are the result of intensive hand-craftsmanship and a commitment to sustainable, slow-fashion practices. Because each piece is made-to-order specifically for your request, our policies reflect the artisanal nature of our production.<\/p>\n<p style=\"font-size: 16px; font-style: normal; font-weight: 400;\"><strong>1.&nbsp;Order Cancellations<\/strong><\/p>\n<p style=\"font-size: 16px; font-style: normal; font-weight: 400;\">Production for your garment begins shortly after an order is confirmed to ensure the highest level of detail and timely delivery.<\/p>\n<ul>\n<li style=\"font-size: 16px; font-style: normal; font-weight: 400;\"><span style=\"font-weight: bold;\">24-Hour Window<\/span>: You may cancel your order within 24 hours of purchase for a full refund.<\/li>\n<li style=\"font-size: 16px; font-style: normal;\"><b>&nbsp;Post-24 Hours<\/b><span style=\"font-weight: 400;\">: Once fabric has been cut or technical smocking has commenced, we are unable to accept cancellations or issue refunds as materials and labor have already been dedicated to your piece.<\/span><\/li>\n<\/ul>\n<p style=\"font-size: 16px; font-style: normal;\"><b>2.&nbsp;Returns &amp; Exchanges<\/b><\/p>\n<p style=\"font-size: 16px; font-style: normal; font-weight: 400;\">Because every ATIGMA piece is created based on specific client orders:<\/p>\n<ul>\n<li style=\"font-size: 16px; font-style: normal; font-weight: 400;\"><span style=\"font-weight: bold;\">Final Sale<\/span>: All SALES are final. We do not offer returns or exchanges for &#8220;change of mind&#8221; or incorrect measurements provided by the client.<\/li>\n<li style=\"font-size: 16px; font-style: normal; font-weight: 400;\"><span style=\"font-weight: bold;\">Sizing Responsibility<\/span><span style=\"font-size: 16px; font-style: normal; font-weight: 400;\">: We encourage all clients to follow our measurement guides strictly before placing an order. Our team is available via&nbsp;<a href=\"mailto:enquiries@atigma.com\" target=\"_blank\">email<\/a>&nbsp;to assist with any sizing queries before you checkout.<\/span><\/li>\n<\/ul>\n<p style=\"font-size: 16px; font-style: normal;\"><b>3.&nbsp;Quality Assurance &amp; Resolution<\/b><\/p>\n<p style=\"font-size: 16px; font-style: normal; font-weight: 400;\">We maintain a rigorous quality-control process to ensure that every hand-stitched detail meets our luxury standards.<\/p>\n<ul>\n<li style=\"font-size: 16px; font-style: normal; font-weight: 400;\"><span style=\"font-weight: bold;\">Reporting<\/span>: In the rare event that a garment arrives with a structural defect or does not match the confirmed specifications, please contact us at orders@atigma.com within 48 hours of delivery.<\/li>\n<li style=\"font-size: 16px; font-style: normal; font-weight: 400;\"><span style=\"font-weight: bold;\">Resolution Process<\/span>: We will prioritize a complimentary repair or a replacement of the item. If a replacement is not possible due to fabric exclusivity, we will offer an exchange for a piece of equal value or issue Store Credit valid for six (6) months.<\/li>\n<\/ul>\n<p style=\"font-size: 16px; font-style: normal; font-weight: 400;\"><span style=\"font-weight: bold;\">4.Measurement &amp; Fit Disclaimer<\/span><\/p>\n<p style=\"font-size: 16px; font-style: normal; font-weight: 400;\">At Atigma, we create garments that celebrate the architecture of the body. Because your piece is handcrafted to the specifications provided at the time of order, precision is essential.<\/p>\n<p style=\"font-size: 16px; font-style: normal;\"><b>5.&nbsp;Accuracy of Measurements<\/b><\/p>\n<p style=\"font-size: 16px; font-style: normal; font-weight: 400;\">By placing an order, you acknowledge that the measurements provided are accurate.&nbsp;Atigma is not responsible for fit issues resulting from:<\/p>\n<ul>\n<li style=\"font-size: 16px; font-style: normal; font-weight: 400;\">Incorrect measurements provided by the client.<\/li>\n<li style=\"font-size: 16px; font-style: normal; font-weight: 400;\">Weight fluctuations or body changes occurring after the order is placed.<\/li>\n<li style=\"font-size: 16px; font-style: normal; font-weight: 400;\">Misinterpretation of our measurement guide.<\/li>\n<\/ul>\n<p style=\"font-size: 16px; font-style: normal;\"><b>6.Professional<\/b><span style=\"font-weight: bold;\"> Measurement Recommendation<\/span><\/p>\n<p style=\"font-size: 16px; font-style: normal; font-weight: 400;\">we&nbsp;strongly recommend&nbsp;being measured by a professional tailor. If you are measuring yourself, please refer to our&nbsp;Official Measurement Video\/Guide&nbsp;and ensure the tape is held firm but not tight.<\/p>\n<p style=\"font-size: 16px; font-style: normal;\"><b>7.&nbsp;Consul<\/b><span style=\"font-weight: bold;\">t Before You Order<\/span><\/p>\n<p style=\"font-size: 16px; font-style: normal; font-weight: 400;\">If you are between sizes or unsure how to measure a specific area (such as the high bust or mid-waist), please contact our studio through our contacts before finalizing your purchase. We are happy to provide a brief digital consultation to ensure a perfect fit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb758a4 e-con-full e-flex e-con e-child\" data-id=\"fb758a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund policy &nbsp;Refund &amp; Cancellation Policy At Atigma, our garments are the result of intensive hand-craftsmanship and a commitment to sustainable, slow-fashion practices. Because each piece is made-to-order specifically for your request, our policies reflect the artisanal nature of our production. 1.&nbsp;Order Cancellations Production for your garment begins shortly after an order is confirmed to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2162","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/atigma.com\/index.php?rest_route=\/wp\/v2\/pages\/2162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atigma.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atigma.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atigma.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/atigma.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2162"}],"version-history":[{"count":12,"href":"https:\/\/atigma.com\/index.php?rest_route=\/wp\/v2\/pages\/2162\/revisions"}],"predecessor-version":[{"id":2335,"href":"https:\/\/atigma.com\/index.php?rest_route=\/wp\/v2\/pages\/2162\/revisions\/2335"}],"wp:attachment":[{"href":"https:\/\/atigma.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}